Certified Customer Service Specialist (CC81) Certificate

Campus Availability and Advisement:

• Floyd County Campus Advisor: Beverly Padgett

Program Description:

The Certified Customer Service Specialist (CCSS) program provides training in the core interpersonal and technical skills required to deliver exceptional customer service in a broad range of customer contact jobs.

Required Courses

MKTG 1161	Service Industry Business Environment	2
MKTG 1162	Customer Contact Skills	4
MKTG 1163	Computer Skills for Customer Service	2
MKTG 1164	Business Skills for the Customer	2
MKTG 1165	Personal Effectiveness in Customer Service	1

Total Credit Hours: 11 Minimum Credit Hours for Graduation