Help Desk Specialist (HD41) Certificate
Campus Availability and Advisement:
Program Description:
The Help Desk Specialist program teaches how to maintain and troubleshoot computer hardware and software and be a support person to handle calls from customers.
Education Requirement: High School diploma or GED® is not required to enter or graduate from the program.
Program Technical Requirements
1. All CIST programs require windows based PC.
2. Chromebooks and Mac and Linux based computers are not compatible with programs.
3. CIST 1510 and CIST 2531 require an Adobe Creative Cloud subscription.
Course Validity Duration
All CIST courses are valid for a period of 5 years after completion.
COMP 1000 is valid for a period of 5 years after completion.
Required Courses
| CIST 1001 | Computer Concepts | 4 |
| CIST xxxx | CIST Operating Systems Course | 3 |
| CIST 1122 | Hardware Installation and Maintenance | 4 |
| COMP 1000 | Introduction to Computer Literacy | 3 |
| | | |
| CIST 1401 | Computer Networking Fundamentals | 4 |
| | OR | |
| CIST 2451 | Introduction to Networks - CISCO | 4 |
| | | |
| CIST 2130 | Desktop Support Concepts | 3 |
| CIST xxxx | CIST Elective | 4 |
Total Credit Hours: 25 Minimum Credit Hours for Graduation