The Formal Process

If resolution is not satisfactory at the informal levels, or if a student does not wish to follow the informal process, a student may submit a formal complaint. A formal complaint must be in writing and must specifically state the basis for the complaint and the remedy that the student seeks.

The procedures for formal complaint and the person to whom the student addresses a formal complaint may be different based on the type of formal complaint. Types of complaints and procedures for seeking resolution are addressed below.