2019-2020 Catalog

Help Desk Specialist (HD41) Certificate

Campus Availability and Advisement:





Program Description:

The Help Desk Specialist program teaches how to maintain and troubleshoot computer hardware and software and be a support person to handle calls from customers.

Program Technical Requirements

1. All CIST programs require windows based PC.

2. Mac and Linux based computers are not compatible with programs.

3. CIST 1510 Web Graphics 1 and CIST 2531 Web Graphics 2 require an Adobe Photoshop subscription.

 

Required Courses

CIST 1001Computer Concepts

4

CIST xxxxCIST Operating Systems Course

3

CIST 1122Hardware Installation and Maintenance

4

COMP 1000Introduction to Computer Literacy

3

 

CIST 1401Computer Networking Fundamentals

4

OR

CIST 2451Introduction to Networks - CISCO

4

 

CIST 2130Desktop Support Concepts

3

CIST xxxxCIS Elective

4

Total Credit Hours: 25 Minimum Credit Hours for Graduation