2017-2018 Semester Catalog

Certified Customer Service Specialist (CC81) Certificate

Campus Availability and Advisement:

Program Description:

The Certified Customer Service Specialist (CCSS) program provides training in the core interpersonal and technical skills required to deliver exceptional customer service in a broad range of customer contact jobs.

Required Courses

MKTG 1161Service Industry Business Environment

2

MKTG 1162Customer Contact Skills

4

MKTG 1163Computer Skills for Customer Service

2

MKTG 1164Business Skills for the Customer

2

MKTG 1165Personal Effectiveness in Customer Service

1

Total Credit Hours: 11 Minimum Credit Hours for Graduation